Returns policy

You have 30 days from the day you receive your order to request a return.

Eligibility

To be eligible for a return, masks must be unused and in their sealed, original packaging. For hygiene reasons we can't accept opened masks. You'll need your receipt or proof of purchase.

How to return

To start a return, email hello@banobagiskin.com. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Returns address: 5 Wessels Road, Sandton, 2191, Johannesburg, South Africa.

Damaged or incorrect items

Please inspect your order when it arrives and contact us immediately if an item is defective, damaged or not what you ordered, so we can evaluate the issue and make it right.

Non-returnable items

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take a little longer to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@banobagiskin.com.